Privacy Policy moli77 – Our Commitment to Protecting Your Personal Data

This privacy policy explains in detail how moli77 (moli77.vu) collects, uses, stores, and protects the personal data of every member and visitor on the platform. This document applies to all services operated by moli77, including the website, mobile app, and all official communication channels we use.

By registering an account or using moli77's services, you confirm that you have read and agreed to this privacy policy. If any part is unclear or you have questions, our customer support team is available 24 hours a day via live chat.

1 Introduction and Our Commitment

Trust is at the heart of the relationship between moli77 and every member. We understand that personal data is a highly valuable and sensitive asset — not something to be treated carelessly. That's why data protection has been a core design priority since the platform was first built, not an afterthought.

Moli77 complies with internationally recognized data protection principles, including lawful and transparent processing, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability. All data processing activities at moli77 are subject to these principles.

2 Personal Data We Collect

Moli77 collects various types of data necessary to provide the best possible service to every member. Below are the details of the data we collect and the reasons for collecting it:

2.1 Data You Provide Directly

2.2 Data Collected Automatically

When you use the moli77 platform, certain technical data is collected automatically to ensure an optimal experience and platform security:

• IP Address — used for general location detection, fraud prevention, and compliance with geographic restrictions.
• Device information — device type, operating system, browser, and screen resolution for platform display optimization.
• Session activity data — pages visited, session duration, and interactions with platform features for usage analysis.
• Cookies and similar tracking technologies — explained further in Section 5.

3 How We Use Your Personal Data

The data we collect is used solely for platform operations and improving our services to members. The following are the specific purposes for which moli77 uses your data:

1. Account management — creating, maintaining, and securing your member account at moli77.
2. Transaction processing — processing deposits, withdrawals, and other financial activities accurately and on time.
3. Identity verification — ensuring that every member is a real individual who meets the applicable age and identity requirements.
4. Fraud prevention — detecting and preventing suspicious activity, fraud, or platform abuse.
5. Customer support — providing relevant and personalized assistance to members who need support.
6. Service communications — sending important notifications related to your account, transactions, and platform updates.
7. Product improvement — analyzing usage patterns in aggregate and anonymous form to continuously improve the platform experience.
8. Legal compliance — fulfilling obligations set by applicable regulations, including anti-money laundering (AML) requirements.

4 Sharing Data with Third Parties

Moli77 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, under certain limited operational conditions, data may need to be shared with the following parties:

• Payment service provider — transaction information required to process deposits and withdrawals via DANA, OVO, GoPay, ShopeePay, and integrated banks. These providers are bound by strict confidentiality agreements.
• Identity verification service provider — KYC data required for member identity verification. moli77's verification partners hold internationally recognized data security certifications.
• Technology infrastructure provider — hosting and cloud infrastructure providers used to operate the moli77 platform. They operate under service contracts with strict data protection clauses.
• Legal authority — if required by law, regulation, or a valid court order, moli77 may be compelled to disclose certain data to the relevant authorities.

5 Cookies and Tracking Technologies

Moli77 uses cookies and similar technologies to enhance the user experience, analyze platform usage, and support certain functions required for the platform to operate properly. The following are the types of cookies used:

• Essential cookies — required for core platform functions such as login sessions, form security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Functional cookies — storing user preferences such as page layout, notification settings, and personal configurations for a more convenient repeat experience.
• Analytics cookies — collecting anonymous, aggregated usage data to help us understand how members use the platform and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may interfere with core functions of the moli77 platform.

6 Personal Data Security

Protecting your personal data is a top technical and operational priority at moli77. We apply multiple layers of protection to ensure the data we manage remains safe from unauthorized access, loss, or damage:

• 256-bit TLS/SSL Encryption for all data transmissions between your browser/app and moli77's servers.
• At-rest data encryption for all sensitive data stored in our systems.
• Role-based access control (RBAC) ensuring that only staff with the relevant authorization can access member data.
• 24/7 system monitoring with an intrusion detection system that immediately alerts the security team to any suspicious activity.
• Regular penetration testing by internal security teams and independent third parties to identify and address vulnerabilities.
• Incident response procedures that is documented and tested to ensure rapid response in the event of a security breach.

7 Data Retention and Deletion

Moli77 does not retain members' personal data longer than necessary for the purposes set out in this policy. Data retention periods vary depending on the type of data and operational or regulatory requirements:

• Active account data — retained for as long as the account remains active and in use by the member.
• Financial transaction data — retained for a minimum of 5 years in accordance with applicable financial and anti-money laundering regulatory requirements.
• Identity verification data (KYC) — retained for the duration of account activity and for a minimum of 5 years after account closure.
• Technical activity logs — retained for 12 months for security and troubleshooting purposes.
• Closed account data — non-financial data will be anonymized or deleted within 90 days of account closure, unless a legal obligation requires longer retention.

8 Member Rights over Personal Data

As a moli77 member, you have a number of rights you can exercise at any time regarding your personal data that we manage. These rights include:

• Right to access — you have the right to know what personal data we hold about you and how it is used.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete data.
• Right to erasure — under certain conditions, you have the right to request deletion of your personal data from our systems.
• Right to restriction of processing — you have the right to request that we restrict how we use your personal data under certain conditions.
• Right to data portability — you have the right to receive your personal data in a structured, machine-readable format.
• Right to object — you have the right to object to the processing of your personal data for certain purposes.

To exercise any of the rights above, please contact the moli77 customer support team via live chat or submit your request to the available email address. We will respond to your request within no more than 30 business days.

9 Minor Privacy

The moli77 platform is strictly not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that data from an individual under 18 has been collected, we will promptly delete that data and close the associated account.

If you are a parent or guardian who becomes aware that a minor under your care has registered an account on moli77, please contact our customer support team immediately so the account can be handled right away.

10 Privacy Policy Updates

Moli77 reserves the right to update this privacy policy from time to time to reflect changes in our practices, applicable regulatory updates, or technological developments that affect how we manage data. Any material changes will be communicated to members via in-platform notifications or their registered email address.

The date of the most recent update is always shown at the top of this page. Continued use of the platform after the update date constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

11 Privacy Inquiry Contact

If you have any questions, concerns, or requests regarding this privacy policy or how moli77 handles your personal data, please don't hesitate to contact us:

• Live chat — available 24 hours on the moli77 platform, directly with Indonesian-speaking customer support agents.
• Email — [email protected] (response within 1x24 business hours).

For more general questions about the platform, you can also visit our FAQ which contains answers to hundreds of the most frequently asked questions from our members.